COMBAT BASEBALL/SOFTBALL WARRANTY TERMS
For Combat Bat Products - 1 YEAR LIMITED WARRANTY
We take extreme pride in our reputation for quality innovative bats, excellent value and unsurpassed customer service. Should you experience a problem with your bat, Combat® has a one-year, one-time repair or replacement limited bat warranty, applicable to the end player user only. The Combat warranty covers all manufacturing defects from NORMAL individual player usage, including cracking or breaking, loose or detached end cap and rattling.
Warranty coverage will be determined exclusively by Combat. Combat cannot guarantee the warranty of your product until it is inspected and determined to be under warranty by Combat. Combat reserves the right to substitute a similar product if necessary. Bats received without an original receipt or other proof of purchase acceptable to Combat will not be honored for warranty consideration. Product Registration on the website does NOT eliminate this condition, you MUST have a receipt.
WHAT THE WARRANTY DOES NOT COVER
policy does NOT cover (1) bats that have been doctored, altered or
mistreated (2) bats that have been used outside their intended market
category (ie: Slowpitch bats used for Baseball) (3) bats that have been
used by teams or associations (4) bats that have been used in a
commercial batting cage or for team batting practice.
OTHER COMBAT ACCESSORY WARRANTIES
To Return a Defective Bat - DO NOT RETURN TO THE STORE
To replace a broken product, contact Combat Sports DIRECTLY (not your Combat Retailer)
Combat agrees that the bat is defective, we will send out a repaired or
replacement bat within 3 to 5 business days (if in stock) of receiving
the defective bat. If Combat deems the bat does not meet our warranty
conditions the bat will be returned to you.
For customers in Canada or International please contact Combat DIRECTLY by send an email to email@example.com or by calling 1-866-904-2287.
Once an RA number is issued, all warranty products need to be received by Combat Sports within 14 calendar days, according to industry standards. Otherwise the RA will expire and a warranty return will be re-evaluated by Combat’s warranty return department and a new RA will be issued, if eligible.
Below is the Information required when filling out an RA request.
Reason for Return
This information must be contained in your RA request or we will return it for further clarification:
Cracked, Broken, Rattling, Split End, Cap or Knob Broken, Other
2. Personal Identification:
3. Product Identification:
4. Special Instructions:
After we have authorized the return, please send your product packages direct to the factory in the USA or Canada depending on your location, including your RA number, via a prepaid, insured, traceable method to ensure a safe and documented delivery;
USA Customers Canadian Customers